June 12, 2008

• Just received a call from a terrible old woman at work who did not understand that she reached the wrong number. She was trying to reach a guy in the New York office and wanted to grab some information from him. However, I'm in the Boston office and have no idea who this guy is and how she got my number. I offered to help her by forwarding along her information to his email address and gave him his number but the snippy attitude she gave to me over the phone pissed me off. After the call, I imagined all sorts of ways I could have made her day miserable but, of course, I'm at work and I'm not going to do this when it can jeopardize my job.

  It's interesting because I dealt with customers with bad attitudes a lot at the family's store that I worked at when I was younger. Sure, I wrote on my college essay about how working at a store strengthened my character and resolve but those words are vague and hardly means anything(because they're all B.S.). Sure... working with terrible customers on a daily basis has strengthened my character.. I had worked at my family's store from '89 until 2006. At the tail end of those years, I stopped taking the B.S. I definitely did not have a higher threshold because of it. I would say that it's much much easier to tick me off now.

  On the most part, I've found that customers who come in with a nasty attitude never change. Thieves are always thieves, and first impressions are usually right. I would build up a repertoire of retorts in my head and gradually these retorts would force their way to my mouth and into my victim's ear. For example, this Hispanic guy in an expensive SUV was blocking up the store driveway. I knocked on the window and kindly asked for him to move his car. His answer was a firm no and said his wife was inside a store across the street. The store was a Rent-A-Center. Put two and two together and you know this guy couldn't afford the SUV. He actually had the gall to roll the window up on me after answering. I started smacking on that window hard. Luckily for both of us it didn't break. I told him to get his sorry ass out of the car or get the fuck out. He looked astonished at first but started trying to talk shit back. Trying because all he could do was stutter his way through my verbal abuse. Then, he said that if I didn't stop, he'd shoot me. Yeah, ok buddy.
  "Your slut of a wife is in a rent a center and you're out here sitting in a car that you can't afford and you're telling me that you can afford a gun? I don't take shit from a bitch waiting on his wife."
  Ah that was good shit right there. Still remember it as clear as day.

  Finally, his wife crossed the street and I decide to stop verbally abusing his ass after I tell him that if he really wasn't a bitch, he should come out of the car and talk. I turn around and walk away as he drives off.

  This is pretty common those last few years. I verbally abused a bum asking for a sandwich (he was giving us flak for not making him one... wtf? I'm not your bitch). Had two guys in a headlock that my dad started a fight with. (They both had afros and I grabbed a huge piece of their hair and forced their head under my armpits until my dad told me to let them go).

  And you know what? I don't regret doing that and I'll say this is what defines my attitude. When someone acts aggressive and stupid in front of me, I will kick their ass. This even applies to friends. I'll deal with their bullshit but if too much of it piles up, I'll cut off that friendship. I'm not a psychiatrist, I'm not here to boost someone's ego, or help them move their sorry ass on a daily basis. When I have the power to do what I want, I will do it.

  This would have made a much more amusing college essay.

  • 3:52 pm
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